Hotel Policies

CHECK-IN

Check-in time is any time after 2 pm (not guaranteed due to high volume of occupancy). If you arrive earlier, the receptionist will be pleased to store your luggage until your room is ready.

Guest will be required to present his own valid credit/debit card upon check-in along with a valid form of identification, especially if you have already prepaid by a credit card your reservation before your arrival.

Hotel & Congres Ter Elst will make every effort to honor special requests (such as a specific floor or room number, roll-away beds, crib, etc.) upon arrival. However the availability of these items cannot be guaranteed in advance.

Should you need to confirm an earlier arrival time than the hotel standard check-in time, please contact the hotel directly in advance. If you plan to arrive earlier that the hotel’s check-in time and to want to be sure you will get your room, then we suggest you to booked also the night before.

CHECK-OUT

Check-out is at 11h00. If you require a later check-out, please contact the receptionist before 11 AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee that it would be possible. A charge may be applied depending on availability.

Any delay to checked-out will result an extra night being added to the final bill.

Hotel & Congres Ter Elst can accommodate guest luggage complimentary at the reception after check-out time if needed.

PAYMENT METHODS

For prepaid reservations, you have to pay in advance either by a valid credit card or by bank transfer. Please note that if the payment is done with a credit card belonging to another person who won’t be present at the hotel, we will need a written authorization send by the credit card holder with a copy of his credit card and a copy of his ID. The hotel reserves all rights to refuse the access of the room to any guests who are not able to show us the credit card he used for his prepaid reservation or if we did not received the authorization before his arrival.

For non-prepaid reservations, upon arrival, you can pay cash or by a credit card number such as VISA, MasterCard or American Express.

CANCELLATION POLICY

All hotel rooms are subject to a cancellation policy depending on which kind of rates/reservation you have chosen. Please contact the hotel to have more information. Prepaid reservations cannot be cancelled or modified and are non-refundable.

SMOKING POLICIES

Smoking is prohibited in all the rooms and all public areas of the Hotel. Smoking is only allowed outside the building or terrace.

Please note that guests found to be smoking in the room will be charged for a cleaning fee of 250€ per day.

WIRELLESS INTERNET ACCESS

Complimentary wireless internet service is offered to all guests in their rooms and all the hotel area.

PARKING POLICY

We have in total 400 free parking spaces. There are also 18 Superchargers, available 24/7, up to 120kW and 3 universal charging points located in the underground garage.

PET POLICIES

Pets are not accepted in the rooms or in the common area of the Hotel

VALUABLES

If you travel with valuables, there is a safety box in your wardrobe. The Hotel is not responsible for any stolen or lost items.